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SOLUTION / EXPLAINER

Complex services don't need to be explained in complex terms.

An explainer video isn't about reciting every feature; it's about guiding the audience through a real-world problem.

Buyer question:How to explain a complex service in one video?

Start by selecting a typical user and a common pain point, then tell the story using the structure: 'Where they were stuck → How it was solved → What has changed now.'

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A good fit if…

  • Services with steps, processes, or intangible value that need explanation
  • Targeted at people encountering the product for the first time
  • Having a lead who can confirm what information is essential and what can be omitted

Not a fit if…

  • Need to cover the entire company history in one short video
  • Key information is still changing frequently
  • Want to use jargon to sound professional, without caring if the audience understands

Pricing factors

What determines the workload of an explainer video

Make the workload visible before production so the scope stays clear.

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01

Information organization

Simplify before creating

The more scattered the information, the more time required for initial organization and scripting.

02

Visual style

Screen recording, motion graphics, or AI visuals

Different visual styles and post-production techniques have varying costs.

03

Language versions

Translation is more than just replacing text

Subtitles, voiceovers, and layout adjustments for different languages must be confirmed individually.

How to start

Follow these three stepsto begin the project.

  1. STEP 01

    Write down a user problem

    Don't start with a company introduction; start with what the user is currently experiencing.

  2. STEP 02

    Keep only three steps

    Compress the solution into a maximum of three easy-to-remember actions.

  3. STEP 03

    Get feedback

    Have someone unfamiliar with the product retell it, and revise the parts they don't understand.

Risks to know first

State uncertainty before work begins.

Too much information

Every additional concept reduces the time the audience has to understand each one.

Over-promising

Avoid absolute promises, especially regarding time, revenue, or performance data.

No final decision-maker for the script

A final decision-maker is needed to prevent different departments from constantly adding new information.

VQOS / BUSINESS

Larger projects. A procurement process that fits.

Discuss business-to-business contracting, milestone payments, confidentiality and rights before production.

Explore business production