VQOS / WORKING TOGETHER
Know who delivers, what each stage includes, where payments go and which rights you receive. Use these checks before committing to a project.
VQOS coordinates the brief, schedule, quality review and delivery communication. Your project contact handles feedback and issues within the agreed scope. Working with collaborators does not remove the contracting provider’s delivery obligations.
You compare and select a creator, who is responsible for the production obligations in your order. VQOS provides collaboration tools, records and issue coordination. This scope is distinct from VQOS-managed production.
01
Match the payee to the contracting provider and document any difference.
02
Identify the amount, currency, deliverable and acceptance condition for each stage.
03
Agree cancellation, delay, non-conforming delivery and refund handling.
The site records payments and manual reconciliation; it does not provide regulated escrow. Discuss staged payments and follow verified written instructions.
The default after full payment for the deliverable is a perpetual, worldwide, non-exclusive commercial license. Use it on brand channels and in advertising within the order and disclosed material licenses.
Request exclusivity or assignment of transferable rights for eligible commissioned elements. Identify the works, scope, duration and price in a separately agreed written provision.
List editable projects, fonts, music and license evidence in the handover. Existing tools and third-party licenses do not automatically transfer; relevant AI rights limitations are explained before agreement.
Keep the issue and feedback in your project. Contact the website email directly if the project contact does not respond, a dispute arises or you cannot access the project.
Before work, agree one project contact, feedback channel, time zone and response arrangements. VQOS-managed production coordinates work and quality review; the contracting provider remains responsible for agreed delivery and remedies.
Include the project reference, version or file, specification involved, date noticed and requested remedy. Separate delays, non-conforming work and requests for additional scope.
We aim to acknowledge complaints within 3 business days and provide a reasoned response or update within 10 business days. These are handling targets, not confirmation of a bank refund. Shorter mandatory periods apply.
Cancellation and refunds account for completed work, approved non-recoverable costs and the unperformed balance. Record the amount, currency, reasons and refund reference. Correction, rework, revised timing or refund depends on the issue and agreement.
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VQOS / BUSINESS
Discuss business-to-business contracting, milestone payments, confidentiality and rights before production.
