1. Price and settlement
On VQOS, $ means USD and ¥ means CNY, never Japanese yen. Starting prices are estimates for the described scope. Your order must state the final currency and amount, included deliverables, whether taxes are included, who bears bank or conversion fees, and any expiry date. A conversion is valid only when the rate or calculation source and date are agreed. VQOS does not silently replace a CNY amount with the same number of USD.
2. Agree how and when to pay
The parties may agree full prepayment, a deposit with milestones or another lawful payment arrangement in writing. Nothing on a package card overrides that agreement. Orders using Agreement & Delivery require the client to accept a versioned proposal with three individually priced stages. Each payment is separately declared and reconciled; the next payment is available after the previous stage is accepted. Previously funded orders retain their original arrangements. Other schedules require separately confirmed written instructions and receipts, not a misleading paid-in-full entry. Creator settlement percentages are not automatically the client’s payment schedule.
Before payment, confirm the contracting provider’s legal identity, the payee, amount, currency and payment reference through the agreed contact channel. No particular international card or payment provider is promised unless available and expressly named in the order. Payment records on the site do not constitute a bank transfer or regulated escrow. Fees, surcharges and non-refundable third-party commitments require disclosure and approval before they are incurred.
3. Cancellation before and after work starts
A client may request cancellation in writing. Before work begins, prepaid sums are refundable, except documented, reasonable third-party costs specifically approved in advance and already irrecoverably incurred, where law permits. An advance payment is not automatically a forfeitable deposit.
After work begins, calculate the refund as amounts paid minus the reasonable value of conforming work actually performed and approved, unavoidable third-party costs, without double-counting and never exceeding the agreed price for that scope. The provider must supply an itemized explanation and available evidence. Deduction for unperformed work, an arbitrary penalty or the entire remaining fee is not automatic. Disputed deductions must be explained; undisputed refundable amounts should not be held merely to force a settlement.
4. Provider delay, defects or cancellation
If the provider misses an essential agreed deadline or materially fails to deliver, the client can request a reasonable cure, replacement performance, a proportionate price reduction or termination and refund as appropriate to the failure and applicable law. Where cure would not serve the agreed purpose or law permits immediate cancellation, an additional cure period is not compulsory. If the provider cancels without client fault, unearned payments must be returned. Project approval does not erase rights concerning concealed defects or mandatory remedies.
5. Refund requests and processing
Use the contact details below or the agreed project channel and provide the project number, payment reference, reason and requested resolution. Do not send passwords, full card numbers or unnecessary identity documents. We aim to acknowledge within three business days and give a reasoned decision or progress update within ten business days.
Once an amount is agreed or otherwise legally due, the responsible payee must initiate the refund within ten business days, or earlier if required by law. Refunds normally use the original payment route and original settlement currency; a different route requires verification and agreement and must not reduce mandatory rights. A bank may take additional time to credit the funds. Any unavoidable conversion difference or lawful third-party fee must be explained and cannot be invented as a platform penalty.
6. Consumer withdrawal rights
Where distance-contract law grants a cooling-off or withdrawal right, that right applies notwithstanding a project-specific refund arrangement. For example, applicable EEA rules may give consumers 14 days to withdraw from a service contract. Work during such a period requires the legally required express request; any lawful charge on withdrawal is proportionate to services supplied. Loss of a withdrawal right for fully performed services or digital content requires the specific consents and acknowledgements required by applicable law. A custom video, AI label, payment or general terms checkbox alone does not establish a valid waiver.
7. Disputes, rights and records
Parties should preserve the agreed brief, approvals, invoices and delivery evidence. Requesting a refund does not automatically transfer ownership of unpaid deliverables; rights in any separately paid, retained work should be documented. A client need not waive a legitimate chargeback, regulator complaint or statutory claim to ask for assistance. Duplicate recoveries for the same loss are not allowed. Any negotiated refund arrangement remains subject to mandatory law and must be recorded clearly, without retroactive changes imposed by one party.
Contact VQOS
Website contact email: noreply@notify.vqos.cn
Include your project reference, if any, the issue and your requested resolution. Do not send passwords, full card details or unnecessary ID documents.
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