VQOS / CONTACT
Project inquiries, quotes, refunds, privacy requests and rights complaints.
Include your project reference, if any, the issue and your requested resolution. Do not send passwords, full card details or unnecessary ID documents.
International clients first. Agree payment method, currency, timing and refunds in a written project order. Displayed prices are not automatically converted.
$ = USD (US dollars) · ¥ = CNY (Chinese yuan)
Keep the issue and feedback in your project. Contact the website email directly if the project contact does not respond, a dispute arises or you cannot access the project.
Before work, agree one project contact, feedback channel, time zone and response arrangements. VQOS-managed production coordinates work and quality review; the contracting provider remains responsible for agreed delivery and remedies.
Include the project reference, version or file, specification involved, date noticed and requested remedy. Separate delays, non-conforming work and requests for additional scope.
We aim to acknowledge complaints within 3 business days and provide a reasoned response or update within 10 business days. These are handling targets, not confirmation of a bank refund. Shorter mandatory periods apply.
Cancellation and refunds account for completed work, approved non-recoverable costs and the unperformed balance. Record the amount, currency, reasons and refund reference. Correction, rework, revised timing or refund depends on the issue and agreement.
noreply@notify.vqos.cn
VQOS / BUSINESS
Discuss business-to-business contracting, milestone payments, confidentiality and rights before production.
Full policies are available in English and Simplified Chinese.
