1. VQOS and the parties to your project
VQOS is a video production and collaboration brand. VQOS-managed production includes brief coordination, scheduling, quality review and delivery communication. The provider identified in the written order is responsible for the agreed deliverables and remedies; engaging collaborators does not remove those obligations. For a marketplace engagement, the selected creator is responsible for the production obligations they accept; VQOS remains responsible for its own platform services and any obligations it expressly undertakes.
Before an order is accepted or money is requested, the parties privately confirm the contracting provider, payee and necessary business contact details in the written order, explaining any difference between the provider and payee. Contracting information is exchanged through the agreed private channel and is not published as website content. A brand name, profile badge or payment instruction alone is not a substitute. Do not pay until these details and the scope have been confirmed. Larger projects may discuss business-to-business contracting and settlement. The available contracting entity, business account, invoice conditions and payment stages must be verified and agreed in the project order before payment.
2. Eligibility and international service
Our service prioritizes international clients and remote collaboration. You must be at least 18 and legally able to contract, or authorized to act for your organization. A business label does not remove protections that apply to an individual consumer. Availability depends on the project, lawful payment arrangements and applicable restrictions; visiting the site does not guarantee that we can accept every order.
3. A written order comes first
A project becomes a paid commission only after both parties expressly accept a written order or statement of work. It must specify the deliverables, duration and formats, languages, schedule and time zone, revision rounds, review process, rights, price and currency, taxes and fees, payment milestones, cancellation terms, and the responsible provider. Project messages or email can record agreement if the parties and exact version are identifiable. Browsing, requesting a quote or uploading a brief is not acceptance of a paid order.
Mandatory law prevails. Subject to it, expressly negotiated project terms prevail over these general rules for that project. Public package prices and examples describe starting points, not a promise of every service shown. Material scope or price changes require agreement before additional work or charges.
4. Cooperation, revisions and acceptance
Clients supply lawful, usable materials and consolidated feedback through their designated contact. The provider must deliver with reasonable care and skill against the agreed brief. Revisions within the agreed scope are included up to the agreed rounds; a new concept, added language or expanded deliverable is quoted separately. Correcting the provider’s failure to meet the agreed specifications is not treated as a paid change merely because a revision limit has been reached.
Review deadlines are stated in the order. If feedback is late, the provider may send a reminder and adjust the schedule reasonably. Silence alone does not authorize extra charges, publication, a rights waiver or an automatic declaration that defective work is accepted. Completion is recorded by explicit approval or other objective acceptance criteria expressly agreed in advance.
5. Payments and project records
Prices marked $ are US dollars (USD); prices marked ¥ are Chinese yuan (CNY), including on Japanese-language pages. An English page does not turn a yuan price into a dollar price. The written order identifies the settlement currency, approved payment route, recipient and any exchange-rate arrangement. Payment and refund schedules can be negotiated before payment; see the Payment and refund policy.
The site currently records payment references and manual reconciliation. A displayed payment or release status is not evidence of regulated escrow, segregated client funds, an automatic bank transfer or a guaranteed refund. Do not send money using unconfirmed details in a message. If the website’s default payment display differs from the written order, obtain corrected instructions before paying.
6. Materials, confidentiality and acceptable use
You retain rights in your supplied materials and grant only the permissions needed to evaluate and perform the project. Each party must protect non-public business and personal information, limit access to people who need it, and require appropriate confidentiality from its collaborators. Agree any embargo, NDA, restricted tools or special security requirements before uploading sensitive materials.
Do not request unlawful copying, deceptive impersonation, non-consensual intimate content, fraud or unlawful use of someone’s likeness or voice. VQOS may pause affected work or restrict access when reasonably necessary to investigate misuse or protect others, explain the reason where lawful, and give an opportunity to respond. A restriction does not automatically forfeit prepaid fees for unperformed work.
7. Intellectual property and promotional use
The Copyright and showcase policy distinguishes commissioned deliverables from background tools and third-party assets. Payment alone does not transfer rights that the provider does not own. Portfolio display and paid advertising require a separate, affirmative project authorization identifying the work and scope; accepting these terms or commissioning a video does not provide that authorization. Confidential, unpublished or personal material is not automatically available for advertising.
8. Service interruptions and ending a project
A party affected by events outside its reasonable control must notify the other, mitigate the effects and propose a revised schedule. If the agreed purpose or an essential deadline can no longer be met, the parties should agree a practical substitute or termination and account for undelivered work under the refund policy. Force majeure, account suspension or an internal technical problem is not a blanket entitlement to keep all money.
9. Responsibility and proportionate remedies
Each party is responsible for breaches and harm attributable to its own conduct. VQOS does not guarantee advertising performance, sales, search-engine ranking or copyright protection for every AI-generated element. This does not excuse failure to deliver agreed specifications or misrepresentation.
For business customers only, and to the extent permitted by law, each contracting party’s aggregate liability for ordinary contractual breaches of a project is limited to that project’s agreed fees; neither party is liable for unforeseeable indirect loss or lost profits. This limit does not restrict payment obligations, refunds due, fraud, wilful misconduct, gross negligence, death or personal injury, or liability that cannot lawfully be limited. It does not impose a liability cap on consumers. Claims must be supported by reasonable evidence and losses reasonably mitigated; there is no unlimited blanket client indemnity.
10. Complaints, governing law and changes
Contact VQOS with the project reference, issue and requested remedy. We aim to acknowledge a complaint within three business days and provide a reasoned update within ten business days; any shorter legally required period applies. Negotiation does not prevent urgent court relief, regulator complaints, statutory remedies or lawful payment disputes. Applicable law and any permitted venue choice must be stated in the signed order; these rules do not impose an invented overseas jurisdiction or mandatory arbitration. A consumer retains any mandatory protection and forum rights of their applicable law.
This version is dated 13 September 2026. Later material changes apply prospectively and require agreement where they alter an existing order. No provision gives VQOS a unilateral ‘final interpretation’ right. English and Simplified Chinese versions are available; the order should identify the agreed language, without overriding mandatory local-language or consumer protections.
Contact VQOS
Website contact email: noreply@notify.vqos.cn
Include your project reference, if any, the issue and your requested resolution. Do not send passwords, full card details or unnecessary ID documents.
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